Recently, Securus Technologies made a press release on their intention to shame them in public and make them own-up for their mistakes and work in better capacity to stop ruining the reputation of their industry. In a report by PR Newswire, this press release was composed after Securus noticed continuous wrongdoings by GTL, yet their situation seemed to be worsening.
During the press release, Securus brought to light some of the wrongdoings that Global Tach Link was being investigated of in regards to their services. Some of these wrongdoings were from the past but Securus brought them to light because GTL has simply not learnt their lesson. They continued behaving recklessly without a care of how they were affecting others in the industry.
The press release was a plea for something to be done to make GTL sober up. It was released, not for the purpose of putting down GTL but to protect the consumers, who were in the end the people who suffered the most. They hope that the release will make GTL more responsible, stop monkey business and take their customers more seriously for the good of the whole industry.
The reason why Securus America was considered with GTL irresponsibility is because they share the same customers. The company was established in the year 1986 and is headquartered in Dallas, Texas. They offer their services to correctional facilities and law enforcement agencies across North America.
They themselves have a policy of treating their customers with utmost integrity. This can be proved from their recent award of BBB accreditation as stated on http://www.prnewswire.com/news-releases/securus-receives-accreditation-from-better-business-bureau-300267674.html. They were graded with an A+, indicating excellence when it came to transparency, integrity, responsiveness, honesty, building and maintaining trust and the ability to safeguard the privacy and security of their clientele.
More info, see https://en.wikipedia.org/wiki/Securus_Technologies.